Welcome

Welcome to Reserve Hotels, your best seat in the house.

In 1997, Nick Balagiannis incorporated Reserve Hotels Pty Ltd with the purchase of his first hotel. Over the years Nick has expanded his interests in the hotel industry and now owns and operates 12 hotels in New South Wales and South Australia

Reserve Hotels is committed to providing high quality hospitality and customer service and is proud to employ over 260 employees from a diverse range of backgrounds.

We value our employees, giving them constant opportunities to develop their careers in hospitality through in-house and external training programs.

Reserve Hotel Group is committed to:

Profitable Growth - Seeking sustainable, profitable growth by encouraging relentless pursuit of our vision, simplicity of style, speed of action, innovation and leadership in all of our chosen business activities.

Positive Change – Embracing and capitalising on change, recognising that every employee must be empowered to stimulate continuous improvement in all aspects of our business.

Enthusiastic Customers – Enhancing our reputation as a company that customers can rely on to deliver products so excellent in their quality, and service so outstanding in its responsiveness, that Reserve Hotels will always be recognised for leadership in the marketplace.

Involved Employees – Striving for a workplace where opportunity, openness, enthusiasm, diversity, teamwork, accountability and a sense of purpose combine to provide a rewarding professional experience that promotes fairness, dignity and respect for all employees.

Confident Shareholders – Managing all parts of our business in a manner that builds value into the investment of our shareholders, confirming their confidence in participating in the ownership of this company.

Responsible Citizenship – Conducting our business with the highest standards of ethics, adherence to the law, and “doing what’s right” — thereby continuing Reserve Hotels legacy of encouraging a healthy and safe workplace, responsible management, environmental excellence and community enrichment.

Responsible Service of Alcohol House Policy:

Reserve Hotel Group has a policy to serve Customers in a responsible, friendly and professional manner and in doing so, enforce the strategies of Responsible Service of Alcohol by:

  • Implementing, monitoring and modifying on an ongoing basis, each individual hotel’s policies and procedures.
  • Preventing under-age drinking by insisting on valid identification.
  • Preventing intoxication, by recognising the signs of intoxication and avoiding serving anyone to the point of intoxication.
  • Denying entry to persons already intoxicated.
  • Managing intoxicated, anti-social or disruptive patrons through better communication and polite means.
  • Supporting safe transport options.
  • Abiding by various Government Acts, which control the sale and service of Alcohol.

Our principle focus is to ensure that our guests enjoy a comfortable, friendly, relaxing and family environment at all times without interference or hinder from other patrons.